SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of PURAE BestPicks Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://purae.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
These lunch boxes is perfect for my family's day trips. We pack four different snacks in leak-free containers, so everyone gets something they like. It also has room for an ice pack if needed. It's easy to carry, and the containers are easy to clean. It keeps food hot or cold, but it's best not to mix hot and cold items too much. If needed, I use another lunch box to separate hot and cold foods. Overall, it's really convenient and easy to use.
I bought this for my middle schooler. First, I tried just heating the food and packing it, which kept it slightly warm. Then I followed the instructions to use boiling water first, which worked better. I pack his lunch at 7 am, and after 4 hours, the food is warmish - not cold but not steaming hot. It's good enough.
This lunch box is perfect for my family. We often pack snacks and lunches for day trips. The thermal lunch box is well-made, easy to clean, and keeps food warm. However, the sealing cap on the air outlet hole comes off easily - I've already lost two. Also, be careful not to over-tighten the lid as I broke the plastic handle on mine. I only use it for solid foods, so it's still working out for me.
I can't say enough good things about this lunch box. My husband, son, and I have all used it. It keeps food hot or cold all day. It holds a lot of food and liquid doesn't spill at all. There's even a compartment for silverware and napkins. This lunch box is amazing.
It keeps the food warm longer than I expected.
Good
Small, but it looks like it's good quality.
It wasn't really what I was expecting.
I like it
This is by far the best lunch box we've tried for keeping food warm enough during school lunchtime.
These are very good for carrying food. I loved them.
We got this so my daughter could have hot food for lunch, as she dislikes school food. Unfortunately, it only kept the food lukewarm by lunchtime, which was about 4 hours later.
Can't wait to use these!! The containers are so adorable!
I loved these! I ordered them for my son and he loves them. They're really good quality and the size is perfect.
For the price, the product is good. My son doesn't like cold food, and this keeps it warm, though not as warm as I'd prefer. But it's not bad.
🥰👍👍
Wonderful! The material is of good quality and it meets my expectations.
This is the best product ever, especially comfortable for travel use. I highly recommend it, thank you.
👍🏻 I really like it a lot.
Very convenient for taking to work.
It's perfect for packing lunch.
It's lovely and a good size.
The quality is perfect. I'll definitely be buying more since I have to prepare 3 lunch boxes every morning.
They look good so far, but I haven't used them yet so I can't comment on their durability.
It's compact and really useful 👌
It looks good, but I haven't had a chance to use it yet.
Excellent.
Hi, I bought this product to use for my grandson during a long trip for picnics. I used to use a different product before, but I found this one to be healthier. I'm very satisfied, thank you. Have a great day.
Looks good!
Very good for traveling.
Super practical and very chic. The little bag that comes with it to carry the product finishes it off beautifully. The size is great and it's easy to clean.
Very, super practical, ideal for transporting food. I've been using it every day, thank you!
Really love the design! Disappointed though because I thought it was for hot food too, but it doesn't keep things hot at all. That's a shame!! But for cold salads, it's perfect! I guess I'll only use it when the weather gets warmer.
The sizes are perfect, but it's a shame they don't keep things hot. So, it will be good for summer.
Perfect ❤️ It's really practical and doesn't take up much space 👍 I enjoy using it 🤭 Thanks 🙋
Really good product and it looks great too 🤗
It's fantastic in the backpack for hiking...
I really like how easy it is to carry around.
What can I say, it's perfect! Really handy when I use it. I just love it.
Absolutely love it... it's a great product.
This is ideal for my grandson to take to college.
It's small, but perfect for what I need. The material feels good too.
It looks great! Can't wait to start using it.
It looks just like the picture, but I'm a bit disappointed that it doesn't keep the heat as well as I'd hoped 😞
The quality is amazing. It's the perfect mini size and the color is stunning. I'd give it a solid 5 out of 5👌🏻
This lunch box is so nice! It keeps the food warm and it's easy to wash and dry. I'm really happy with it, and my little one loves it too!
I haven't used it yet but it looks good. The large size seems a bit small though. I'm curious to see if it keeps food hot.
A bit smaller than I expected but it's still really nice.
It's great quality and the perfect size for a toddler.