SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of PURAE BestPicks Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://purae.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I bought three of these toys - one for my dog and two for his best friends, who are smaller dogs weighing between 6 and 15 lbs. They all loved the toy, and it looked adorable with a heart in their mouths. I also appreciate that it is well-stitched and lasts longer than other toys that lose their stuffing quickly. These toys are still their favorites since Valentine's Day, and they wash up nicely.
I purchased this adorable toy for my large dog as a Valentine's Day surprise, and it turned out to be a fantastic gift! It was just the right size for him to carry around and play with in the yard. The toy is both soft and durable.
It took her only about an hour to destroy it, but that's typical for her.
I gifted this to my dog on Valentine's Day, and she absolutely adored it.
I purchased these for my corgis for Valentine's Day and for a photo shoot. They are adorable and don't appear cheap. While my dogs haven't destroyed them yet, I suspect they won't last long once my corgis get a hold of them.
This set of toys is fantastic. I bought them as a Valentine's Day gift for my little Chihuahua, and I can't wait to give them to her.
I got these for our pups for Valentine's Day, and they were not only cute but also a hit with the dogs. They are lightweight and easy to carry, but they did get torn apart in less than 5 minutes by our Beagle.
It's perfect! We keep buying replacements because our dog gets sad without his heart.
This toy is incredibly cute and will be perfect for my future puppy. Plus, it comes at a great price!
I've purchased this toy probably six times already; for some reason, dogs seem to prefer it over all other toys.
My dog can't get enough of this heart toy, and it's just the right size for a medium-sized dog. It's durable, although it does need replacement every now and then. Great value for the price.
This heart-shaped toy is as adorable as it looks in the photo.
My puppies love these toys, and they are undeniably cute!
My girl is gentle with her toys, so I expect these will hold up well for a long time. However, if you have a strong chewer, they might not last as long.
Our dog absolutely adores this toy! He even brings it to us when he wants to play, without any prompting.