SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of PURAE BestPicks Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://purae.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I purchased this beret for a Paris-themed bunco party and added a tiara to give it extra glamour as the Bunco Queen's hat for the evening. The hat's fabric is soft, comfortable, and versatile, making it easy to modify while maintaining the French flair I was aiming for. I absolutely love the look!
I bought this to have a cold-weather option that isn't my usual gray fleece watch cap. I wanted something that would go well with dressier outfits for fall and spring. It complements my timeless wardrobe perfectly; the only way it could be better is if it were navy blue, which would better suit my dark hair.
This was a fantastic purchase. It matched the description perfectly and fit my head just right. I was worried it might be too small because I have a larger head, but it fit comfortably.
I'm a big fan of berets and have quite a collection in various colors to match my outfits. My old red one was starting to look worn out, so I bought this new one.
I'm not the best at writing reviews, but I was happy to receive it in good condition. It looks beautiful, and I appreciate the quality fabric and fast delivery.
I'm delighted with my purchase! This hat is not only adorable but also incredibly sturdy, the perfect size, and definitely worth the price.
I needed this hat for my Barbie Halloween costume, and it fit comfortably on my head. It really complemented the rest of my outfit.
While it's nice, I was expecting it to be a bit larger.
This hat is both adorable and easy to wear, and it came at a great price.
I adore this hat's stylish and cute design!
It's exactly as described and looks fantastic!
This hat is both cute and comfortable.
It fits comfortably over my thick, curly hair and made a lovely statement with my casual outfit.
Unfortunately, this was too tight for me, even though I don't have a large head. Otherwise, the material was good.
It fit my head perfectly and was exactly what I was hoping for.
It arrived on time and matched the description perfectly. The price and quality were excellent.
While it's not very warm, I decided to keep it anyway.
This hat was exactly what I had been searching for.