SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of PURAE BestPicks Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://purae.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
These make for the best anniversary gift for a husband or wife due to their perfect stitching and fast shipping.
They fit perfectly, are incredibly soft and comfortable, and the stitching is excellent, just as advertised. A solid 10/10!
My boyfriend and I got these for our one-year anniversary, and we absolutely love them. They also make us look great!
They are so comfortable and warm that I can't even explain it. They are also incredibly soft, and the design is spot-on. I absolutely love them; they're definitely worth it.
They turned out exactly like the picture, making them the best gift ever for my boyfriend. He wears it all the time.
We ordered these for our first Christmas together, and they arrived a whole week earlier than expected, which was perfect. Plus, they are incredibly comfortable and soft on the inside.
We received these as Christmas gifts for my wife and me. Unfortunately, about a month later, her sweater's seam started to unravel, specifically the seam from the shoulder to the sleeve, about 6-8 inches long. We truly loved the sweaters; it's just unfortunate that the seams are coming undone.
However, while they look great and matched my expectations, they may not have the highest quality. The fabric is very cozy and soft, but the engraving still has borders on the inside.
They are super soft and cozy, even better quality than expected since they're Gildan sweatshirts. They make for a great Christmas, Valentine's, or birthday gift.
We bought these sweatshirts for our daughter and her boyfriend, and they both loved them.
They resemble the pictures closely and have a really soft feel. The only issue was that I sized up, but it turns out that wasn't necessary, so they are a little big.
I have a lot of love for these sweatshirts. They are very cozy to wear, with perfect sizing. What's more, they even arrived before the estimated shipping date. They make for a beautiful and cozy gift for your significant other!
My boyfriend and I love them! They keep us warm and snug on cold days. They are just perfect.
I loved this! It's super cute and of good quality. It held up well after washing and drying, and it didn't shrink in the dryer.
My daughter had her eye on this sweatshirt for Christmas. When it arrived, I gave it to her, but it looked small. Unfortunately, I was right. She loved it and was disappointed she couldn't keep it, so we are reordering it in a larger size. The return process was straightforward. It's a cute sweatshirt; just remember to size up!
It's nice; I just wish the bottom was cinched a little, as most women prefer it that way. It's loose at the bottom, but it's not a big deal.
I love these coats! They fit perfectly for my tall frame. I got a large size. I am 5'7" and 120 pounds, so I'm tall and thin. The drawstrings are coated, preventing them from unraveling, which is a nice touch. It's not too heavy, so it doesn't keep me extremely warm, but it's not overly lightweight either.
The fabric is nice and soft, providing warmth. It fits accurately.