SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of PURAE BestPicks Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://purae.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This case has streamlined my travel makeup routine. The LED mirror charges via USB and takes up minimal space. Love the customizable compartments and the various light settings. The magnifying mirror is a bonus for detailed makeup tasks.
The quality is excellent, and I'm glad it's made of easy-to-clean faux leather instead of fabric.
Perfect for travel, with a light that holds its charge impressively.
Surprisingly pleased with this makeup bag! It's durable, easy to clean, with adjustable compartments and a versatile lighted mirror. Excited to use it for my travels!
Bought this makeup case twice after my first one broke. It's indispensable for its storage capacity, separate brush holder, customizable interior, and bright, adjustable mirror.
As a frequent traveler, this vanity travel mirror has been fantastic for my trips. The battery life is impressive and the three light options are super helpful for makeup application in various settings.
An excellent travel companion. It's my go-to for trips and emergency makeup and nail needs, fitting everything I need.
Love this bag despite the mirror angle. The adjustable compartments are great and the mirror's three settings and brightness adjustability are useful. Fits well in carry-ons.
The quality is superb, not cheap or flimsy at all. The pink outer material is stain-resistant and easy to clean. Highly recommended.
This makeup bag is ideal for traveling.
Gave this LED Light-Up Makeup Bag as a Christmas gift to my son's girlfriend, and she absolutely loved it.
Bought for my teen's dance competitions. It fits plenty of makeup and the light is impressively bright. The pink color is a bit intense, but overall, it's a great purchase.
Purchased for my 16-year-old daughter to speed up her prep time. This sturdy bag with its dimmable mirror lighting is perfect for car makeovers, saving us time.
The bag is quite large for travel but offers great organization and a three-level lighted mirror. It occupies a bit of suitcase space, and the mirror lid is a tad heavy, but overall, it's cute and useful.
Gifted this to my sister and she uses it daily. She enjoys the three light shades, especially the bright white. It's versatile with adjustable compartments and easy to carry.
This makeup box is a fantastic find! Appreciate the adjustable compartments and the stylish design, plus the light is a major plus.
My daughter adores this makeup bag! She's thrilled with the brilliant lighting and the practical, sectioned storage inside.