SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of PURAE BestPicks Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://purae.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
After a week of use, I'm thrilled with these bracelets! Perfect for my boyfriend and me, they function smoothly with the app in the background. Easy to connect and use, they're a sweet reminder of each other's thoughts, especially when apart. Highly recommended for that special connection.
These bracelets made a fantastic Christmas gift for my boyfriend. Ideal for our long-distance relationship, they give a sense of physical touch. Stylish and with impressive battery life, they're a bit pricey and occasionally disconnect, but overall, they're an amazing purchase.
The bracelets are aesthetically pleasing but have some limitations. They need to be connected to the phone, stay within a short range, and can be tricky to reconnect. However, when connected, the vibration from my husband's touch is heartwarming. It fits his larger wrist comfortably.
Having used these bracelets for a month, they work flawlessly with a bit of setup. It's important to adjust phone settings to keep the app running in the background. Once connected, they're reliable, offering a wonderful way to stay connected.
My wife and I adore these bracelets. They're fun even when we're together, perfect for couples wanting to express their constant thoughts and affection, especially for those who face separation anxieties.
Fantastic functionality and stylish look. I set one bracelet in the US and the other in Australia, and they work without any issues. A great product for international connections.
Very satisfied with this product.
The bracelets are highly effective and maintain their charge for an extended period.
In our cross-country long-distance relationship, these bracelets are a lovely way to signify our thoughts for each other. They're well-fitting, attractive, and function excellently.
Elegant and well-presented, these bracelets make an excellent gift.
The fit is perfect, adjustable, and really pretty. The quality is impressive and I definitely recommend it.
These bracelets lived up to my expectations – beautiful and function exactly as advertised.
The product works wonderfully, keeping my wife and me actively connected.
I love this bracelet, though I tend to unintentionally spam my boyfriend with buzzes. It's cute and easy to connect to the app, but a bit tricky to put on.
This bracelet brings me closer to my favorite person.
I'm only disappointed that they're not waterproof. Otherwise, I love it and recommend it to my friends.
A charming purchase for couples needing more attention, especially in long-distance relationships. It's a helpful tool for feeling connected.
This bracelet has added more love to our long-distance relationship.
I appreciate its easy availability and the connection it provides with my partner.
This bracelet is perfect for letting my boyfriend know how much I miss him from another state. A bit challenging to understand initially, but it's an excellent product once set up.
Absolutely love everything about these bracelets.
We are both charmed by these bracelets. They're adorable!
Bought these for my son and his girlfriend – they're super cute and always bring smiles. Just a funny note: don't put them in your purse to avoid accidental notifications!