SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of PURAE BestPicks Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://purae.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
My dogs love these toys; they chew on them, toss them around, and engage in spirited games of keep-away throughout the house. Surprisingly, none of them have fallen apart yet, despite their rough play.
This toy is a favorite of my dog. He thoroughly enjoys playing with it. It's an excellent choice, especially since my dog is a dedicated chewer. It typically lasts him about two weeks, and I'll keep buying it as it helps maintain his dental health. His teeth look remarkably clean, almost like he has dentures. This toy is one of his special treats, and despite its short lifespan, I love seeing his excitement when he plays with it.
My 15 lb rescue dog adores chewing on ropes and cloth, and these toys have become his new favorites. They're quite sturdy and provide him with hours of chewing pleasure, which also helps clean his teeth.
My mini dachshund puppy is an avid chewer, and although he eventually manages to un-braid these toys, they do last a while, and you even get three in a pack. I will definitely reorder.
These toys fit perfectly in my dog's tiny mouth and help her effectively clean her side teeth. She adores them, and my shoes remain unscathed. Thank you!
I wish these toys lasted a bit longer, but my dogs absolutely adore them!
With three pups in the house, each of them has their own, and they all love playing with these toys. They've proven to be incredibly sturdy, enduring hours of chewing and tug-of-war.
These toys are the ultimate favorite of my corgi. We've purchased several because she goes through them quickly, preferring them over most of her other toys.
My older pup is head over heels for these toys. They are, by far, his top choice.
These toys are super cute, and my dog absolutely adores them. Despite not being a puppy and rather large (50lbs German Shepherd mix), she enjoys chewing on them without completely unraveling them, making them even more fun for her to play with due to their rope-like nature.
I bought these for my cat, who's a voracious chewer and tends to shred regular cat toys. He absolutely loves them! They are excellent quality and perfect for peculiar cats like mine or small dogs.
Tiny loves them, although one did come apart fairly quickly.
JoJo is enamored with this toy! It's durable and perfect for tug-of-war. He enjoys carrying it around and even sleeps with it!
These toys look exactly like the picture, and my dog adores them. They arrived in a timely manner.
These toys are absolutely adorable, and my puppy loves them. Currently, she's just biting and chomping on them. I'm not sure how they'll hold up if she starts chewing them and loosening the ends.
My puppy hasn't found a way to chew anything loose or pull off any strings from these toys. I'm quite pleased with the product.
These toys are a hit with my dogs. They are very sturdy and can withstand pulling and tug-of-war, making them perfect for my small dogs. I love them!
We love the product, and our two chewing Chihuahua puppies are making the most of them.
My dog adores this toy! She usually tears things apart quickly, but this toy is holding up well for a heavy chewer. Thank you so much!